Terms & Conditions

These terms apply when you use the SkateFlow app or admin console as a parent or as a member of an academy's staff.

Effective 5 November 2026. Last updated 5 November 2026.

1. Who provides what

SkateFlow is software made by BLACKFLUX TECHNOLOGIES LLP ("Blackflux", "we"). Your skating academy licenses it and uses it to run its classes.

Your agreement for coaching, fees, schedules and refunds is with your academy, not with us. We provide the software the academy uses. Anything about training, a coach, a class timing or a fee amount is between you and the academy.

2. Your account

Your academy creates your account and sends you a six-digit PIN, usually over WhatsApp, which you use with your mobile number to sign in.

• Keep your PIN to yourself. Anyone with your number and PIN can see your child's records.
• Tell your academy at once if you think someone else has it. They can issue a new one, which immediately replaces the old.
• Do not use an account that is not yours.
• One account belongs to one person. Staff accounts are tied to a named individual and must not be shared.

3. What the app does

Depending on whether you are a parent or staff, the app lets you see attendance, fee invoices and payment history, receive notices from the academy, send messages to the academy, submit leave notices, record attendance, and add information about a child.

What you can see depends on your role. Parents see only their own children. Staff see only the branches their academy has assigned to them.

4. Fees and payments

• Your academy sets all fees and due dates. We do not.
• Where online payment is available, it is processed by Cashfree Payments. Card and bank details are entered with Cashfree and never pass through SkateFlow.
• You can also pay the academy directly and upload a screenshot as proof. The academy reviews and confirms it.
• A payment is only settled once the academy or the payment provider confirms it. A screenshot on its own is a claim, not a receipt.
• Refunds are the academy's decision and are handled by the academy. We cannot issue a refund.
• If a fee is accidentally paid twice, the app flags it for academy staff. Contact your academy to sort it out.

5. What you add to the app

You keep ownership of what you add, such as your child's photograph, their address and school, and the messages you send. By adding it you allow the academy, and us as the operator of the software, to store and display it for the purposes described in the Privacy Policy.

Please do not upload anything unlawful, anything that is not yours to share, or a photograph of a child other than your own.

6. Messages and conduct

The app carries messages between you and the academy. Use it respectfully. We or your academy may suspend an account used to send abusive, threatening or unlawful messages.

Messages to parents are reviewed by a senior member of the academy before they are sent. We do not read your messages except where we must to operate or secure the service, or where the law requires.

7. Availability

We work to keep SkateFlow running, but we do not promise it will be available without interruption. Maintenance, network problems and failures at our service providers can all take it offline. The app is a convenience for records your academy also keeps by other means.

Notifications depend on your phone, your network and Google's notification service. They can be delayed or lost. Do not rely on a notification alone for something time-critical.

8. Our responsibility

We provide the software as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for loss arising from your academy's decisions, fees or coaching, or for loss caused by someone using your PIN because it was not kept secure.

Nothing here limits liability that cannot be limited by law.

9. Ending your use

You can stop using the app at any time, and ask the academy to close your account. Your academy can close it too, for example when your child leaves. What happens to the records afterwards is set out in the Privacy Policy, and you can ask for them to be removed sooner. See Delete my data.

10. Changes

We may update these terms. The date at the top changes when we do. If a change matters to you, the app will ask you to accept the terms again.

11. Governing law

These terms are governed by the laws of India. The courts at Chennai have exclusive jurisdiction.

12. Contact